Privacy Policy
This Privacy Policy describes how VISION TRIAD TECHNOLOGIES PRIVATE LIMITED ("we," "us," or "our") collects, uses, stores, and protects the personal information of users ("you" or "your") who access our online educational platform at www.shraddha.in (the "Platform").
We are committed to protecting your privacy and ensuring that your personal data is handled responsibly and transparently, in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the forthcoming Digital Personal Data Protection Act, 2023 (India).
By using our Platform, you consent to the data practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our Services.
Quick Summary — What You Should Know
Data We Collect
Name, email, phone, payment info, academic details, and usage data.
Why We Collect It
To provide courses, process payments, improve our platform, and send updates.
Sharing Policy
Payment gateways, email/SMS, and analytics only. We never sell your personal data.
Your Rights
You may access, correct, or request deletion of your personal data at any time.
Retention
For as long as your account is active, plus up to 5 years as required by law.
Contact
Reach us at timelly.tech@gmail.com for any privacy concerns.
Table of Contents
01Information We Collect
We collect two broad categories of information: information you voluntarily provide to us, and information collected automatically.
A. Information You Provide Directly
- Identity: Full name, DOB, and gender (optional).
- Contact: Email address, mobile number, city, and state.
- Academic: Class, stream/branch, and school/college name.
- Account: Username and encrypted password.
- Payment: Data necessary for transactions (via gateways).
- Communications: Messages, feedback, or support requests.
B. Information Collected Automatically
- Device Data: IP address, device type, browser/OS version.
- Usage Data: Videos watched, test attempts, progress.
- Location Data: Approximate city/state location via IP.
- Log Data: Server access times, errors, referring URLs.
C. Sensitive Personal Data
Financial data (processed via payment gateways) constitutes sensitive personal data. We handle such data with the highest security as per IT Rules, 2011.
02How We Collect Your Information
- Account Registration & Sign-ups
- Course Enrolment & Purchases
- Platform interactions (Videos, Tests)
- Customer Support & Feedback
- Cookies & Tracking Technologies
- Social Logins (Google, etc.)
- Surveys, contests, or referral programmes
03How We Use Your Information
- Provide and manage your account — creation, authentication, and maintenance.
- Deliver course content — granting access and tracking learning progress.
- Process transactions — handling payments, receipts, and refunds.
- Personalise your experience — recommending courses based on academic level.
- Communicate with you — transactional emails, updates, and doubt responses.
- Conduct research and analytics — improving Platform quality and user experience.
- Ensure security — preventing fraud, piracy, or misuse.
04When and With Whom We Share Your Information
Shraddha does not sell, rent, or trade your personal information. We may share data in these limited cases:
Payment Gateways
Secure transaction processing (PCI-DSS compliant partners).
Communication Providers
Email and SMS services for transactional/marketing updates.
Infrastructure Providers
Cloud hosting services for secure data storage.
Analytics Partners
Google Analytics for understanding Platform usage (anonymised).
Legal Authorities
When required by law, court order, or regulatory request.
Business Transfers
In the event of a merger, acquisition, or sale of assets.
05Payment Data & Security
All payments are processed through PCI-DSS compliant, RBI-authorised gateways (Razorpay, PayU, or Cashfree). We do not store your full card number, CVV, or banking credentials.
You may be redirected to our partner's secure page. Data entered there is governed by their privacy policy.
We store only minimal transaction info necessary for receipts, refunds, and financial records as per GST and taxation laws.
06Cookies & Tracking Technologies
We use cookies and similar technologies (web beacons, pixel tags) to enhance your experience. Types of cookies used:
Essential
Necessary for sessions and carts. Cannot be disabled.
Performance
Anonymised interaction data for improvements.
Functionality
Remembering preferences like language.
Marketing
Delivering relevant ads (requires consent).
07Social Media Login
If you log in via Google, we receive limited profile info (name, email, profile picture). We use this ONLY for authentication and creation of your account.
We do not receive passwords or payment info from these providers. Please review Google's privacy policy for more details.
08How Long We Retain Your Data
Account Data
Duration of active account + 2 years post-closure.
Financial Data
Minimum 5–7 years (Taxation and GST laws).
Analytics Data
Anonymised form for up to 3 years.
Support Logs
Up to 1 year from resolution date.
09How We Keep Your Information Safe
Encryption
SSL/TLS protocols (HTTPS) for all data in transit.
Access Control
Need-to-know basis for authorised personnel only.
Secure Storage
Secured cloud servers with firewall protection.
Password Security
Stored using one-way hashing; never plain text.
"No electronic storage is 100% secure. We cannot guarantee absolute security, and your use of the Platform is at your own risk regarding data transmission over the internet."
10Your Privacy Rights
- Right to Access: Request a copy of your personal data.
- Right to Correction: Request correction of inaccurate/incomplete data.
- Right to Deletion: Request account and data removal (subject to law).
- Right to Withdraw Consent: Opt-out of marketing at any time.
- Right to Object: Object to data processing for marketing purposes.
- Right to Portability: Request data in machine-readable format.
To exercise these rights, email our Grievance Officer at timelly.tech@gmail.com. We resolve requests within 30 days.
11Children's Privacy
Minors under 18 must have parental/guardian consent before registering.
- We do not knowingly collect data from children under 13 without verifiable consent.
- If we inadvertently collect such data, we will delete it promptly.
- Parents can contact us at any time to request data deletion.
12Do-Not-Track Signals
Our Platform does not currently respond to Do-Not-Track (DNT) browser signals as there is no universally accepted standard. We will update this if required by Indian law.
13Updates to This Privacy Policy
We may update this policy to reflect changes in practices or laws. Significant changes will be notified via email or Platform notice.
Your continued use after the effective date constitutes acceptance of the changes.
14Grievance Officer & Contact
Grievance Officer
Name: [Designated Officer Name]
Email: timelly.tech@gmail.com
Hours: Mon-Sat, 10 AM – 6 PM IST
Complaints will be acknowledged within 3 days and resolved within 30 days.
Contact us for data correction, account deletion, or consent withdrawal.